Introduction
Telangana Police launched the NextGen Dial-112 Emergency Response Support System (TG-ERSS) at the Telangana Integrated Command and Control Centre (TGiCCC) in Hyderabad in August 2026. The upgraded platform integrates 18 emergency services under a single helpline using artificial intelligence and advanced technology, making Telangana one of India's most technologically advanced states in emergency response.
Key Features of TG-ERSS
- 18 services integrated: Police, ambulance, fire, women and child safety, disaster response, and other emergency services are all accessible through a single 112 call.
- AI-powered call management: Intelligent call filtering, incident prioritisation, smart call routing, and real-time voice-to-text transcription reduce average call processing time from 190 seconds to 133 seconds.
- AI-enabled drones: Telangana became the first Indian state to integrate AI-enabled drones with Dial-112 on a pilot basis in four commissionerates — Hyderabad, Cyberabad, Malkajgiri, and Future City — enabling quicker emergency assessment and faster response.
- Women and child safety: Dedicated fast-track response protocols for calls involving women in distress and child safety emergencies.
Background
India's Dial-112 Emergency Response Support System (ERSS) was conceptualised by the Ministry of Home Affairs as a pan-India emergency number (equivalent to 911 in the US or 999 in the UK) to unify police (100), fire (101), ambulance (108), and other emergency services under one number. Several states have implemented ERSS, and Telangana's NextGen version represents one of the most advanced implementations to date.
Significance
The integration of AI in emergency response has measurable impact: reducing call processing time from 190 to 133 seconds — a 30% improvement — can save lives in time-critical emergencies. The use of AI-enabled drones for emergency assessment adds a new layer of situational awareness for first responders. This initiative positions Telangana as a model for technology-driven public safety in India.
Key Facts
- System: TG-ERSS (Telangana Emergency Response Support System) — NextGen Dial-112
- Venue: TGiCCC (Telangana Integrated Command and Control Centre), Hyderabad
- Services integrated: 18 emergency services
- AI feature: Call processing time reduced from 190s to 133s
- First state to integrate AI drones with Dial-112: Telangana
- Pilot commissionerates: Hyderabad, Cyberabad, Malkajgiri, Future City
Exam Perspective
For TNPSC and UPSC aspirants: India's unified emergency number is 112 (introduced by MHA as part of ERSS project). 100 (Police), 101 (Fire), 108 (Ambulance) are the individual service numbers that feed into 112. Telangana's capital is Hyderabad. The use of AI in governance and public safety is a key theme in UPSC and state PSC exams. The Telangana Integrated Command and Control Centre (TGiCCC) is part of India's Smart Cities infrastructure.
Conclusion
Telangana's NextGen Dial-112 system demonstrates the potential of AI-driven emergency response infrastructure. By reducing call processing times and deploying drones for faster situational assessment, the state offers a scalable model for improving public safety outcomes across Indian cities.